Refund policy

We want you to love your Veya ritual. If something isn't right, we're here to help.

30-day returns
You have 30 days from the date your order is delivered to request a return. To be eligible, items must be unused, in the same condition you received them, and in their original packaging.

Because our tools and devices touch your skin, we can't accept returns of items that have been used, unless they arrived damaged or defective.

How to start a return
Email us at cdelsol7935@yahoo.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Items sent back without first contacting us will not be accepted.

Unless your item arrived damaged, defective, or incorrect, return shipping costs are your responsibility, and original shipping charges are non-refundable.

Damaged, defective, or wrong items
Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, email us within 30 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund, including shipping, at no cost to you.

Exchanges
The fastest way to get a different item or color is to return the one you have and, once the return is accepted, place a new order.

Refunds
Once we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since your return was approved and you still haven't received your refund, please contact us at cdelsol7935@yahoo.com.

Questions
Reach us anytime at cdelsol7935@yahoo.com or call/text (941) 564-9873.