# Veya Store Policies (ready to paste)
Paste each one in Shopify admin: **Settings → Policies**. Copy everything between the lines into the matching box, then click **Save**.
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## REFUND POLICY
We want you to love your Veya ritual. If something isn't right, we're here to help.
**30-day returns**
You have 30 days from the date your order is delivered to request a return. To be eligible, items must be unused, in the same condition you received them, and in their original packaging.
Because our tools and devices touch your skin, we can't accept returns of items that have been used, unless they arrived damaged or defective.
**How to start a return**
Email us at cdelsol7935@yahoo.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Items sent back without first contacting us will not be accepted.
Unless your item arrived damaged, defective, or incorrect, return shipping costs are your responsibility, and original shipping charges are non-refundable.
**Damaged, defective, or wrong items**
Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, email us within 30 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund, including shipping, at no cost to you.
**Exchanges**
The fastest way to get a different item or color is to return the one you have and, once the return is accepted, place a new order.
**Refunds**
Once we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.
If more than 15 business days have passed since your return was approved and you still haven't received your refund, please contact us at cdelsol7935@yahoo.com.
**Questions**
Reach us anytime at cdelsol7935@yahoo.com or call/text (941) 564-9873.
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## TERMS OF SERVICE
Last updated: October 10, 2026
**Overview**
This website is operated by Veya. Throughout these Terms, "we", "us", and "our" refer to Veya. By visiting our site or purchasing from us, you agree to these Terms of Service ("Terms"), along with our Privacy Policy, Refund Policy, and Shipping Policy. If you do not agree, please do not use this site.
Our store is hosted on Shopify, which provides the online e-commerce platform that allows us to sell our products to you.
**Eligibility**
By using this site, you confirm that you are at least the age of majority in your state of residence. You may not use our products or site for any illegal or unauthorized purpose.
**Products and descriptions**
We do our best to display product colors, images, and details accurately, but we can't guarantee that your screen shows colors exactly, and small variations in size or finish may occur. We reserve the right to limit quantities, change product offerings, or discontinue any product at any time.
**Cosmetic use**
Our products are intended for cosmetic, at-home personal care use only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or condition. Results vary from person to person. Always read and follow the usage instructions and safety information provided with each product. If you have a medical condition, are pregnant, have an implanted electronic device, or have concerns about your skin, consult a healthcare professional before use.
**Pricing and payment**
Prices are listed in U.S. dollars and may change without notice. We reserve the right to refuse or cancel any order, including orders that appear to be placed by resellers or that contain pricing or availability errors. If we cancel an order after you've been charged, we'll refund you in full. You agree to provide current, complete, and accurate purchase and account information.
**Shipping and returns**
We currently ship within the United States only. Shipping details are described in our Shipping Policy, and returns and refunds are governed by our Refund Policy.
**Intellectual property**
All content on this site, including text, graphics, logos, and images, is owned by or licensed to Veya and may not be copied, reproduced, or used without our written permission.
**Reviews and comments**
If you submit reviews, comments, or other content, you grant us a non-exclusive, royalty-free right to use, reproduce, and display that content in connection with our business. You agree that your content will be truthful and will not be unlawful, abusive, or infringe anyone's rights. We may remove content at our discretion.
**Third-party links**
Our site may link to third-party websites. We are not responsible for their content, products, or practices.
**Disclaimer and limitation of liability**
Our site and products are provided "as is" and "as available" without warranties of any kind, except as required by law. To the fullest extent permitted by law, Veya will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our site or products. Our total liability for any claim relating to a product will not exceed the amount you paid for that product.
**Indemnification**
You agree to indemnify and hold Veya harmless from any claims, losses, or expenses, including reasonable attorneys' fees, arising from your breach of these Terms or your misuse of our products or site.
**Governing law**
These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict of law principles.
**Changes to these Terms**
We may update these Terms from time to time. Changes take effect when posted on this page. Your continued use of the site after changes are posted means you accept them.
**Contact**
Questions about these Terms? Email us at cdelsol7935@yahoo.com.
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## SHIPPING POLICY
**Where we ship**
We currently ship to addresses in the United States. The Veya Microcurrent Toning Device ships to the contiguous U.S. only (not Alaska, Hawaii, U.S. territories, or APO/FPO/DPO addresses).
**Shipping rates**
- Standard shipping: $8.00
- FREE standard shipping on orders of $70 or more
**Processing time**
Orders are carefully picked, packed, and quality-checked within 1–3 business days (Monday–Friday, excluding holidays). Occasionally, an item needs to be restocked first, which can add 3–5 business days. If that happens to your order, we'll let you know by email. You'll receive a shipping confirmation with tracking as soon as your order ships.
**Delivery time**
Once shipped, most orders arrive within 5–15 business days, depending on your location and which of our fulfillment partners' warehouses your order ships from. Delivery times are estimates and may be affected by carrier delays, weather, or peak seasons.
**Total time from order to delivery**
Most orders arrive within 6–18 business days of being placed.
**Orders may arrive in separate packages**
If you order more than one item, they may ship separately and arrive on different days, at no extra cost to you.
**Lost or delayed packages**
If your tracking hasn't updated in 10 days, or your order hasn't arrived within 20 business days of shipping, email us at cdelsol7935@yahoo.com or call/text (941) 564-9873 and we'll send a replacement or a full refund.
**Incorrect addresses**
Please double-check your shipping address at checkout. We aren't responsible for orders shipped to an incorrect address provided by the customer, but we'll do our best to help.